Cancellation and Refund Policy

Cancellation and Refund Policy
 

Cancellation Policy
 

We understand that circumstances may change, and you may need to cancel your subscription or services. Below are the terms governing cancellations:

1. Subscription Services:

   • You can cancel your subscription at any time through your Account Settings in the ChopChop Finance platform.

   • Cancellation will take effect at the end of the current billing cycle. This means you will retain access to the subscribed services until the end of the paid period, after which the subscription will not renew.

   • No prorated refunds will be issued for partial periods of service already billed.

2. One-Time Purchases:

   • Cancellations are not permitted for one-time purchases or services that have already been delivered or initiated (e.g., a completed valuation report or compliance support request).

   • Exceptions may apply for cases of billing errors or service non-delivery.
      

Refund Policy

At ChopChop Finance, we strive to ensure your satisfaction. However, refunds are only granted under specific circumstances as outlined below:

1. Eligibility for Refunds:
   Refunds will be considered in the following cases:

   • Billing Errors: Charges that were incorrect or processed in error.

   • Non-Delivery of Services: If the promised service or product was not delivered due to an issue on our end.

   • Service Disruption: Significant disruptions or failures in our platform that render it unusable for the intended purpose, subject to verification by our support team.

   Refunds will not be granted for:

   • Change of mind or decision not to use the service after purchase.

   • Inability to use the service due to incorrect data inputs or user-related errors.

   • Non-compliance with our Terms and Conditions.

2. Process for Requesting a Refund:

   • To request a refund, contact our support team via email at refunds@chopchopfinance.com within 14 days of the transaction.

   • Provide the following details in your request:

     • Full name and email associated with your account.

     • Transaction ID or invoice number.

     • A clear explanation of the issue or reason for the refund request.

   • Additional documentation or evidence (e.g., screenshots, error messages) may be requested for verification purposes.

3. Evaluation of Requests:

   • Each refund request is carefully reviewed by our billing and support team.

   • Approval or denial of the request will be communicated to you within 5 business days of submitting the request.

4. Refund Timeline:

   • If your refund request is approved, the refund will be processed within 7-10 business days to the original payment method.

   • Depending on your financial institution, it may take additional time for the refunded amount to appear in your account.
      

Changes to This Policy

ChopChop Finance reserves the right to amend this Cancellation and Refund Policy at any time to reflect changes in our services or legal requirements. Updates will be posted on our website with a "Last Updated" date. Continued use of our services constitutes acceptance of the revised policy.
 

Contact Information

If you have questions or need assistance with cancellations or refunds, please reach out to us:

Email: refunds@chopchopfinance.com