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Shipping and Delivery Policy

Shipping and Delivery Policy
 

At ChopChop Finance, we aim to ensure the prompt and secure delivery of our products and services, whether they are digital or physical. This policy outlines the terms and conditions governing the delivery of digital services and any future physical products.

1. Digital Deliveries

  1. Instant Access:

    • Upon successful payment confirmation, users will gain instant access to subscribed services and digital tools provided by ChopChop Finance.

    • Access is granted through your registered account on our platform. Ensure your login credentials are secure and up-to-date.

  2. Delayed Access:

    • If access to the purchased digital service is not available immediately due to technical issues, please:

      • Check your spam/junk email folder for any service activation emails.

      • Ensure that payment confirmation was received from your payment provider.

    • If the issue persists, contact our support team at support@chopchopfinance.com for assistance.

    • Our team will respond to your query within 1-2 business days and work to resolve the issue promptly.

  3. Digital File Downloads (if applicable):

    • For services that include downloadable files (e.g., reports or valuations), ensure your device has the required software to access the file format provided (e.g., PDF, Excel).

    • Download links will remain active for a specified period after purchase, as indicated in the delivery confirmation email.

2. Physical Deliveries (if applicable)

While ChopChop Finance primarily provides digital services, future offerings may include physical products such as marketing materials, hardware integrations, or other deliverables. If introduced, the following terms apply:

  1. Delivery Time:

    • Physical products will be shipped within 7-10 business days of order confirmation unless otherwise specified at the time of purchase.

    • Delivery times may vary depending on your location, public holidays, and unforeseen circumstances (e.g., natural disasters, courier delays).

  2. Shipping Charges:

    • Applicable shipping fees will be disclosed during the checkout process and included in the final order amount.

    • For international shipments, users are responsible for any additional customs duties, taxes, or fees imposed by their local authorities.

  3. Tracking Information:

    • Upon dispatch of your order, you will receive an email with tracking information, allowing you to monitor the shipment's progress.

  4. Damaged or Missing Items:

    • If a physical product arrives damaged or incomplete, notify us at support@chopchopfinance.com within 48 hours of receipt.

    • Include clear photos of the damaged item(s) and the packaging to facilitate a resolution.

3. Non-Delivery Claims

  1. Digital Services:

    • Claims for non-delivery of digital services must be raised within 30 days of the purchase date.

    • After this period, ChopChop Finance is not obligated to investigate or address non-delivery claims unless exceptional circumstances are demonstrated.

  2. Physical Products:

    • If you do not receive a physical product within 30 days of the estimated delivery date, please contact our support team.

    • Include your order number and any relevant tracking information to help us investigate the issue.

4. Responsibilities and Limitations

  1. User Responsibilities:

    • Ensure that the delivery information provided during the purchase is accurate and complete.

    • For digital services, confirm your device compatibility with the platform or files delivered.

  2. ChopChop Finance Limitations:

    • We are not responsible for delivery failures caused by:

      • Incorrect or incomplete delivery information provided by the user.

      • Network issues or technical problems on the user’s end.

      • Third-party courier delays for physical products.

  3. Refunds for Non-Delivery:

    • Refunds for non-delivery will be processed in accordance with our Cancellation and Refund Policy if the claim is verified.

5. Changes to This Policy

ChopChop Finance reserves the right to update this Shipping and Delivery Policy at any time to reflect changes in our services or operational requirements. The latest version will be posted on our website with a "Last Updated" date. Continued use of our services indicates your acceptance of the revised terms.

Contact Information

For questions, concerns, or assistance related to shipping and delivery, please contact:

Email: support@chopchopfinance.com
 

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